We only deliver Products within mainland UK and the Isle of Wight. Please note that we are sometimes unable to deliver selected products to some areas of Wales and Northern Scotland/individual postcodes. If you would like delivery to these areas or have a query about where we deliver please contact us for further details as we may be able to make delivery subject to an additional charge. We will advise you at the time of your order of any additional charges to remote areas which are not normally delivered to by us.

Delivery dates, times and delivery call-off times shall be detailed on the Website when you order Products.

For florist delivered products whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date or during the delivery period, you acknowledge that actual delivery will be via third party courier. In very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your service fee payment in full. For additional reimbursement, we reserve the right to request the return of the flowers. For deliveries via third parties to some areas of Scotland, and Wales please allow up to an additional 48 hours after the requested delivery date for delivery to be made.

We will deliver the Products ordered by you to the address you give to us for delivery at the time you make your order. We cannot guarantee when any item will be despatched and we are unable to specify a time for delivery.

Some orders will require a signature on delivery. This will apply in the case of delivery of certain Products or to certain locations where a third party is involved, such as offices, hospitals, Funeral Directors, airports, hotels, flats or apartments with concierge services, ships and other business locations. The signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.

You will become the owner of the Products you have ordered when they have been delivered to you or the representative of the recipient. You are responsible for any insurance (where relevant) security after delivery. Once Products have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Neither we, nor any courier or postal service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever.

Please ensure that you enter full and accurate details, including the address and the postal code, of the recipient. During busy periods our suppliers are unable to make amendments. We will not be responsible for any orders which are not delivered due to incorrect or incomplete information being supplied by you. We are unable to change any of the delivery details (Including card message) on day of dispatch for either postal or courier products.

During peak periods delivery dates may be moved forwards to ensure safe delivery is made before or on the intended day of delivery. We will attempt to notify you of these changes prior to the delivery being completed. 

Any discounted delivery codes are to be processed during the checkout process and cannot be used post purchase. If a refund is required then it will be done to the value of the order.